We typically process orders within 1-3 business days. Domestic shipping usually takes 3-5 business days after processing. International shipping times vary by destination.

Yes, we ship to most countries worldwide. International orders may be subject to customs fees and import taxes which are the responsibility of the customer.

Yes, all our glass straws are made from heat-resistant borosilicate glass and are dishwasher safe. However, we recommend hand washing with the included brush for longest lifespan.

Our bamboo matcha whisks should be rinsed with warm water after each use and air dried completely. Never soak them or put in dishwasher. Store in a dry place to prevent mold.

We accept returns within 30 days of purchase for unused products in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged.

Please contact us within 7 days of delivery with photos of the damaged item and packaging. We'll send a replacement or issue a full refund.